Privacy Policy

Effective Date: March 10, 2026 · Last Updated: March 10, 2026 · Governing Law: Province of British Columbia, Canada

Who We Are

Terrastone Hydraulic Hose & Repair LTD ("Terrastone," "we," "us," or "our") operates the website at www.terrastoneltd.com. We are a family-owned hydraulic hose repair, farm equipment service, and oil distribution business located at 41600 Dyke Rd, Deroche, BC V0M 1G0.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or contact us through it. We are committed to protecting your privacy in accordance with the Personal Information Protection Act (PIPA) BC, the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).

Our Privacy Officer is Tyson Gordon, reachable at [email protected] or (604) 302-9525.

What Personal Information We Collect

We collect only what we need to respond to your inquiries and provide our services.

When you use our contact form, call us, or email us, you may provide your name, phone number, email address, and the details of your service request. We do not collect payment card numbers, banking information, or government-issued identification through our website. Terrastone does not process online payments.

When you visit our Site, certain technical information is collected automatically, including your IP address (used only to identify your general region), browser type and version, operating system, pages visited and time spent, referring website, and date and time of your visit. This data is used solely to understand how the Site is used and to improve it.

We do not collect social insurance numbers, payment or banking details, health information, precise geolocation data, or information from children under 13.

Why We Collect Your Information

We collect your information to respond to your inquiry or quote request, provide and confirm the services you've requested, improve our website, meet legal obligations under BC and federal law, and for fraud prevention and site security.

We will not use your personal information for any purpose other than those listed above without your prior consent.

Email Communications (CASL)

Under Canada's Anti-Spam Legislation (CASL), we may only send you commercial electronic messages with your consent. When you contact us through our form or by email, we have implied consent under CASL to respond to your inquiry. This implied consent lasts for two years from your last interaction with us.

We do not send mass email marketing. You may withdraw consent at any time by replying "UNSUBSCRIBE" to any email from us, or by emailing [email protected] or calling (604) 302-9525. We will honour all opt-out requests within 10 business days as required by CASL.

How We Share Your Information

We do not sell your personal information. We do not share it with advertisers or data brokers.

We use a small number of trusted third-party providers to operate our website, including our web hosting provider, Google Analytics, and our email service. These providers may access your data only to provide services to us and are required to protect it appropriately.

We may also disclose personal information if required by law or a valid legal order from BC or Canadian authorities. If Terrastone is sold or its assets transferred, personal information may be transferred to the successor business, and affected individuals will be notified if purposes change materially. We may also disclose information where necessary to protect someone's life, health, or safety, as permitted by PIPA BC.

Cookies and Website Analytics

Our Site uses cookies and Google Analytics to understand how visitors use it. We use no advertising cookies, retargeting cookies, or cross-site tracking.

Google Analytics uses three cookies: ga (distinguishes unique visitors, kept for 2 years), gid (tracks page sessions, kept for 24 hours), and _gat (limits request rates, kept for 1 minute). Our web server also sets a session cookie that is deleted when you close your browser.

Google Analytics data is aggregated and anonymous — we cannot identify you personally from it. You can opt out using the Google Analytics Opt-out Browser Add-on, or block cookies in your browser settings without affecting your ability to use our Site.

Data Retention

We keep contact form submissions and email inquiries for 2 years from your last contact, service records for 7 years to meet BC tax and business requirements, Google Analytics data for 26 months, and server access logs for 90 days. When information is no longer needed, we securely delete it or render it permanently anonymous.

Your Rights Under PIPA BC

You have the right to request a copy of the personal information we hold about you. We will respond within 30 business days. You also have the right to request corrections if your information is inaccurate or incomplete. You may withdraw consent for the collection, use, or disclosure of your information at any time, though this may affect our ability to continue providing services to you.

To make any of these requests, contact our Privacy Officer at [email protected] or (604) 302-9525.

If you are not satisfied with our response, you may file a complaint with the Office of the Information and Privacy Commissioner for BC (OIPC BC) at www.oipc.bc.ca, by phone at 1-800-663-7051, or by email at [email protected].

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our measures include SSL/TLS encryption, password-protected accounts, and limiting access to those who need it. As a small family business, inquiries come directly to Tyson — not a call centre or offshore support team.

No internet transmission is 100% secure. If you prefer not to submit information online, you're welcome to call us directly at (604) 302-9525.

Children's Privacy

Our website and services are intended for adults in the trades, agriculture, and heavy equipment industries. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through our Site, contact us immediately and we will delete it promptly.

Third-Party Links

Our Site may contain links to third-party websites such as Google Maps, Facebook, and supplier websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our business or the law changes. When we do, we will update the "Last Updated" date above and post a notice on our Site. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

Tyson Gordon — Privacy Officer Terrastone Hydraulic Hose & Repair LTD 41600 Dyke Rd, Deroche, BC V0M 1G0, Canada [email protected] (604) 302-9525 www.terrastoneltd.com